You can get general information about us from our website. For further information, you can contact us from Contact Us page or bilgi@excelcozumleri.com e-mail address.

Our customers should send us an e-mail summarizing the project or problem. The process starts after it is decided that the project is feasible and mutual agreement has been reached on other subjects. For more detailed information click on Working Process page.

Our work is usually performed remotely. We contact you through e-mail, phone, skype or remote desktop connection, and talk about your needs in detail. When it is needed, after we agree on the project and down payment is made, we can go to the location of the customer as long as extra costs are covered. In order to save time and test the results in location in big projects, we can go to the location of the customer after we agree on the project and down payment is made.

We send the project to our customer at the beginning and at the certain stages of the project, and get feedback. We shape the project in line with information and revisions from our customer.

Generally, we determine the price according to work load of the project. In addition, factors such as the structure and deadline of the project can have a role. If you send us an e-mail summarizing your project, we can submit you an approximate price.

You won’t make the full payment before the project is completed. However, we request our customers with whom we will work for the first time to make a down payment of 10%. For the long term projects, we may request the payment after certain stages of the project.

We currently only accept payment via bank transfer. When the payment stage is reached, an invoice is prepared and bank account information is shared.